Audeze Maxwell mic randomly stops

I just received an audeze maxwell and the mic will just stop working randomly in Discord. Even when I do the mic test in the app, it won’t always pick up the audio.

I also noticed the actual microphone keeps sagging down from my mouth and doesn’t stay in place so when the mic stops working and it has a little bit of give to rotate up/down (I think this last part is by design?)

I went through the discord audio setup on Audeze site but pretty disappointed. Any advice on how to fix both of these issues or should I just return it?