What is an Xactus report, and why doesn't it match my credit bureau reports?
My lender just sent over the results of a soft pull, in the form of a report from a company called Xactus. It's reporting multiple open accounts that have since been closed, past due balances for accounts that are current, and a late payment for a student loan account that I was able to resolve with the lender. I pulled all three credit bureaus and they're squeaky clean. This is incredibly frustrating, thinking I have to go to battle with a third party when I have official documentation in hand that shows their report is wrong.
Is this the report used by the underwriters, or do they pull the credit bureau reports directly?
Posted Aug 4, 2025, 4:34 PM UTC
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