What disability training do train staff have!

Because it seems like the answer is none even though I've been told they have training.

It's on the passenger assistance app that I need guided assistance and that I'm visually impaired.

No one met me last weekend. I was told it was there were staff waiting but they weren't approached. Yes because I couldn't find them. They knew where I was on the train but no one met me off the train. If it's crowded (as it was) I don't understand why they think I'd find someone

This is GWR