VRBO "Luxurious DuPont home" NOT SO Luxurious - 1734 17th St NW 1, Washington DC 20009

1734 17th St NW 1, Washington DC 20009

VRBO Property link: https://t.vrbo.io/hzUnBiUJyVb

This place is rented by Vivek and Lizzie, managed by Malik.

Day 1. Upon arriving, a crew was taking care of dry wall and ceiling paint in the second floor back bedroom; a bucket left with yellow water, unknown to us from an active leak.

There was another leak right outside the second floor front bedroom. We had to place towels on the floor b/c one of our people slipped on it.

We texted host about this and about large kitchen window which did not close - completely open creating a safety situation as anyone could have broke into the house while we slept. Host did sent anyone to help with this.

Day 2. We urgently texted host about several heavy water leaks (at least 5 of them) coming through the ceiling of the second floor back bedroom. We sent videos. He only offered where we could find buckets to contain the water. Host DID NOT offer to sent anyone one to help. We had to move out of the bedroom and sleep on the sofas downstairs (where the large window was open).

Day 3. Host finally sent 2 men after further messages to him. They observed for a long time, did nothing, left buckets filled with water and said “we got a big problem here”. Host did not follow up with us at all. 

There were other issues with the rental property.:

• The property lists an outdoor space/roof top terrace. This was not available. There was a giant tarp covering it with construction items all over, indicating there was a repair being done. This space was the area above the bedroom with the ceiling leaks, further indicating they were aware of leak issues. The closed off terrace was never disclosed to us prior to our arrival. 
• The master shower was not fully usable since there was a sign asking guests not to use some knobs or the shower jets b/c it will make the shower leak. 
• The half bathroom on the first floor had a running toilet.

After further communication with the property host, he offered to send a credit to our card on file due to the property issues during our stay. He confirmed this by phone and VRBO message. To this date, 2 weeks later, we have not received it. 

We submitted review to VRBO and are working with them and our credit card on an investigation. 

For now, please read this and book your stay somewhere else.