Lost “paperless” account statements

I have just noticed that my chequing account is missing monthly statements in Easyweb from January onwards. I had been getting monthly statements for years, and download them periodically for my records.

After calling TD help I was informed that TD decided to redefine the plain meaning of the word “paperless” as the account display option, which I had set years ago, to mean no statement of any kind! They have a new option called “online only”. Er, isn’t that what paperless means in the mind of any rational person?

I am well aware that in Easyweb I can laboriously select a list of individual transactions that would turn up in the monthly statements.

I have changed the account display option to the ambiguous online only , so I should get my statements back going forward, but I have been told the lost statements are not re-creatable.

Who at TD thought this was an acceptable design?