Intel is not responding to my support request

Nr. #:06306089

How can I get a response from support? I’ve already reached out twice.

My first ticket was submitted on July 24th, 2025, but I haven’t received any reply so far. The issue concerns a 13th generation CPU. I was in contact with support about this last year under the same ticket.

At the time, the support agent and I agreed that I would get back in touch at a later date to return the CPU and receive a refund.
Well — that time has come, and I am now re-opening the ticket to proceed with the approved refund process. Intel is literally ignoring the ticket, or they take several weeks to reply?!