anyone else had the dreaded issue with password reset links?

every time i try to send a reset password link, it refuses to send to me. checked every separate folder i have and it's still nothing. i saw a post on here that said something about unchecking "keep me signed in", but that didn't work either. i have some PSA submissions that i need to keep track of, and customer service said the only way to get around that would be to create a new account. the only problem with that is, i have stuff that's connected to hyrule hub that i need access to, and i don't think it would transfer over. any help would be appreciated. thanks!