3 Day Blinds Hub Disconnected

I’ve had 3 Day Blinds installed for a few years and everything has worked fine. Recently, my shades randomly stopped opening and closing based on the timer we have set for it. When I went into the mobile app to check why, all my settings were erased (timers, scenes, shades). Now my shades don’t automatically open/close like they did before. What do I need to do in the app to reset it? Every time I’ve tried to do it, it won’t connect to the hub.