POSITIVE Customer Service Experience

I see a lot of negative CS experiences in this sub and just wanted to throw my positive experience out there.

I was having problems adding a payment card to my account. Neither the app nor the website would let me, I kept getting a "something went wrong, please try again later" error. I've been trying since Monday since my plan renews on Sunday!

I called my bank to make sure it wasn't an issue on their end and it wasn't, but they also added some kind of electronic note to the system to let it through (since I explained where the card link was coming from and why). My bank then asked me to call Mint and see if they could figure it out. So I did.

The lady on the other end of the phone was very nice, listened to my concerns and even went so far as to say, "I can't add it for you because this call is recorded and we don't want to have a recording of you giving me your card details." So she sent me to an automated system that helped me add my card. Super easy, barely an inconvenience!

Thanks, Mint Mobile, for keeping this customer happy since 2018!