My biggest failure in JourneyTotes design—and what I learned from it.
My biggest failure in JourneyTotes design was thinking I could predict what features travelers really wanted just by looking at market trends. I spent months designing a tote with a built-in, hard-shell electronics compartment, assuming everyone was desperate to protect their tablets and e-readers on the go. Turns out, it added bulk and cost to the tote, and most people preferred using padded sleeves they already owned within the main compartment.Sales were abysmal.
The biggest lesson I learned was simple: get real user feedback, early and often. Market trends are interesting, but they're no substitute for understanding the practical needs of yoru target audience. Now, I conduct user interviews and prototype testing at every stage of the design process. It's slower, but it's prevented some truly disastrous design choices sence. Has anyone else experienced a similar “feature creep” failure like this? I'd love to hear about it and what you learned.
Posted Aug 7, 2025, 12:50 AM UTC