Cancelled a booking, Re-booked same Hotel. Both Reservation still showing.

Rates & Booking

I booked a room with points, then cancelled it in the app. Got the points back and a cancellation email. Plans changed and re-booked same Courtyard, same night. When we arrived, Front Desk said both reservations were still showing. He cancelled the new reservation and I got those points back. I called the GM after check out as no stay shows in the app. He says the hotel requested points compensation from Marriott and my stay will show within ten days. Today, a $32.55 charge posted to my credit card. I called and the Front Desk said it was a “VPA” charge, but she didn’t know what that was. She said to call the GM tomorrow. Any ideas on what is happening here?

Posted Aug 7, 2025, 12:59 AM UTC

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