Shop local! Not Online, please read!

Hello! Indirect agent here for Verizon, I see a lot of complaints about promotions and things going wrong. I am strongly urging you to go IN TO THE STORE!!! The representatives in store care way more and actually want to help you! Doing upgrades/ adding lines online is awful. Please see your local Verizon representatives, we make money based on your satisfaction and are punished harshly for providing inaccurate information. Stop calling in to customer services, they stick to a script and hardly know anything. We at the store actually care about your experience! Thanks for listening, this is coming from the South Georgia/Florida market. We truly strive for good interactions and taking care of what you need! I hate when customers come in talking about horror stories from online representatives. Come see someone in person! You wouldn’t buy a car completely online without seeing it, your phone should be no different. It’s what connects you to the rest of the world! It’s important and should be treated so! Feel free to also AMA as a Verizon employee(indirect agent with cellularsales)