Why has it taken over three weeks to verify my account??

I registered for an account on the 15th of July and have been trying to get my account verified since. I have provided all the documents that i have been asked for but have had no responses to my emails apart from "we will get back to you" since the 21st of July. Can someone please explain to me why it's taking so long??? I would be much more understanding if someone could start by explaining that. Ticket no: 18004377 Public ID: AA37 N84G 7STY 3TIA