Turo Letdown

Missed Opportunity for Turo.

I rented a car through Turo (basically air bnb for cars). When I went to pick it up, the tires were nearly bald. No way was I taking my family on hours of highway miles and speeds on those treads. Had to scramble to cancel - angrily - at someone who would rent out a sub par vehicle - and schedule another rental that instant. Had to pay $80 more for the new rental as there were few available (that transaction went fine).

When I tried to contact Turo, I found one email address.

They responded several days later saying they would forward my note to the right department and then…crickets.

Very unsatisfying.

All they had to do to make me feel a bit better was say, “Hey, sorry, that is a bad experience. We will talk to the person who wanted to rent you a dangerous vehicle and insist on better maintenance from them. And here is $50 (or whatever dollar amount) credit towards your next Turo rental. We can do better.”

Should have been an easy win for them.

Instead, a missed Opportunity at customer satisfaction.