How much progress have we made in solving the problem?

Hello, u/krakensupport Customer Support Team!

Ticket number: #17991188

Public ID: AA68 N84G ZG4I 2JFY

It's been exactly a month since the incident occurred, and the ticket system has remained the same.

Furthermore, you promised a response via email, but I haven't received a single notification regarding a resolution.

Is our issue currently being resolved, and what progress has been made toward that resolution?