International student: is it normal to not have received the CAS link yet?

Hello everyone,

I am a French student and I have been selected for a 1 year exchange program in an university in England. I have received by unconditional acceptable offer late June and was supposed to receive my CAS link "up to 3 days afterwards". I'm supposed to start my program mid September.

I have reached out several times to the Visa compliance team - they explained they had technical issues with the CAS Shield server and that it should be solved very soon.

The problem is, it's been a month and a half and I have still not received anything. I've tried to e-mail the Visa compliance team and the international office to make sure everything was underway, but I haven't heard back. I'm starting to get a little worried I'll get my visa in time.

Is it normal for this to happen? Should I do anything else or just wait?

Thanks in advance!