They Won't Use My Uploaded License For BG Check

How annoying, I moved to a different city and got a new license and they gave me a new number. I'd like to drive for Uber again but for some reason they keep using my old license numbers to submit my background check. Of course the old number shows up as invalid. I've tried with support eight different times to explain the situation and they keep telling me to look in my emails and reupload my license. The license that I uploaded is in some kind of other dimension because they don't seem to recognize that the one that's uploaded is the current valid license. No way to talk to an actual person it's all just canned responses.