Sales Dilemma in Wireless

Okay, so here is a little background…

I work for one of the major wireless carriers in the US and I’ve worked for different carrier in the past. I have worked in sales for about 10 years now and I can confidently say that I am an above average salesperson. I’ve never had issues meeting my monthly targets and I’ve been blessed to live a comfortable life with my commission earnings. I’ve never had to be a shady salesperson to make a decent living and I have never had to deceive customers to meet my goals… I have worked hard to gain people’s trust and to maintain their trust by being honest and transparent.

I currently have a manager who is extremely money hungry and will do anything to make some money, even at the expense of lying to customers and losing their trust with the company and making the store look bad. During the initial conversations with customers, I actively listen to them so I can tailor our products and services to their needs… well my manager doesn’t give a damn about what I have discovered about the customer. He goes straight to the sale and wants me to add unnecessary products that the customer clearly does not need and has no interest in.

For example, if I make a sale that is three lines of service and a home internet but I don’t make a tablet sale in that same transaction, he gets on me for not “maximizing” the customer.

Or if a customer buys a new phone and doesn’t want phone insurance, I will try to overcome their initial objection at least two times before giving up but my manager doesn’t give a damn about what the customer wants. He expects me attach phone insurance to every single phone, regardless of if the customer wants it or not.

Then when I do exactly what my manager asks me to do and the customer comes back next month being pissed off at all the additional charges that they did not agree to, I am the shady person in this situation and I look bad even though I wanted to do the right thing initially. They take their frustration out on me, which is understandable because they think that it is me who is screwing them over but they don’t know that my manager is the one behind this. And the manager doesn’t have our backs when things escalate.

If you work in sales, you know it can be cut throat.

I feel stuck in no-mans-land because I have mouths to feed. It is either I lose my job by not doing what the manager requires me to do… or I keep my job and screw over almost every customer that comes through the door and deal with the escalations myself.

I don’t know what to do. I need help or guidance. What would you all do in my situation?