Yoga i9 Aura Edition stuck in Limbo

My son ordered a top of the line, expensive laptop in June and we still haven’t received it. He starts college next week and we are without a laptop. Calling customer service generally goes nowhere. No one seems to know what’s going on, if it’s been built, when it’s shipping, how long it will take to arrive, etc. we’ve been billed for peripherals and software, all of which is no use without the laptop! I’m perpetually asked to wait another 24 business hours to call back and get the same answer that they don’t know anything. Please help! I wanted him to get a Mac - we would have had it already along with great customer service. #Lenovo - what can we do to make this situation right?