I've had lots of issues with my guardian - but support has always taken care of me

Now look - I know my experience doesnt equal everyones experience
And yes I agree for a device this price, its annoying to run into issues.
But that being said, I know lots of people who have the device who have no issues what so ever and treat their device worse than mine.
I've had devices I treated worse than this device which didnt have any issues.

My device didnt charge through USB out the box - although wireless charging did work.
Got it warranty swapped and then 3 months in my chamber would red/white while still working on a friends device
I sent a video showing how my chamber gets red/white on my device but works fine on my friends and even though I'm 2 months out of warranty they sending me another chamber.

Now I haven't had to deal with support services all to often, but the few times I have it can be a headache. Warranty services for smoking devices can sometimes even be non existent. So yes, while its an expensive device and it sucks to have issues - remeber its usually a vocal minority. And they have the right to be upset for sure - but just contact support I haven't seen a case where they didn't take care of someone who was within their warranty.