Terrible OSRS Support service

I'll keep the details to a minimum, but here to mostly vent, hopefully someone notices and can forward the message along. On Aug 1st, I got charged for a 12 mth. membership on an inactive account. I thought "NBD I will just dive back in but let me see if I can transfer it to my iron which I would actually like to invest more time on." I made a support ticket and got an automated response, which obviously did not actually solve the issue of transferring the membership. Thought it would be a quicker turn around than a refund since they would get to keep the money. Nevertheless, 9 days later and I still have not received a transfer of my memberships, let alone even a non-automated response or an update. I have made 2 other support tickets trying to make progress, but crickets. Is this just the regular for their response times? About to be 10 days and silence. I feel like I'm going crazy especially since I got charged and can't get in touch with anybody. It feels like complaining or bitching on reddit is unironically the only way to get a genuine response from Jagex. Why does this seem to be the norm? Yeah, that's it.