Delayed flight 4105- Sna to oak

Yesterday our flight was delayed over 3 hours so to a mechanical issue. However, I think because they wanted to stay under 3 hours based on door open time I felt like we made a very aggressive decent. We were bouncing all over the place and our ears were popping. I haven’t heard anything from sw in regards acknowledging the delay. I plan to fill out a custom care form but is this normal? I’m now a frequent sw flier but am with other airlines where you at least get an apology email. Will this come later?

https://fr24.com/data/flights/wn4105#3c031933