No payment due showing in Aidvantage

I’m a little confused as to what is going on with my account. My IDR was accepted back in April after being in forbearance for three months. I’ve been making monthly payments since then and was receiving a monthly statement from Aidvantage every month with the new payment amount.

Then last month I did not get a monthly statement. I went to go make my monthly payment and it was showing “no payment due” on my account. I’m a little confused as to what is going on now. Is it back in forbearance?

I checked my notifications and I have a new document saying my IDR plan was rejected? Has anyone else had this issue with Aidvantage? I really don’t want to deal with the hassle of contacting them.