Need help with my AstroVials order

I tried to order another vial of EEn the other day and paid through Revolut. Revolut blocked the payment for a few days because it was 'suspicious' but it went through at about the same time as I received an email saying that the order was unsuccessful and I would need to pay again.

I've emailed her a few times for clarification with no reply, and I'm getting worried I've lost my money now. Do I have any options other than hope she replies?