Getting charged for an International giveaway despite not enabling it. WhatNot Refusing to compensate or refund me.

Ill make this as short as possible.

On Friday, I had a show and I always set up giveaways the same way with the "International" toggle switched off.

For some reason, one giveaway winner was from a different country and I was charge $18 for shipping. I reached out to WhatNot explaining that I did not enable it, but they still held me responsible.

While this sucked, I can eat an $18 charge, worse comes to worst.

But on a show I did on Sunday, I MADE SURE International shipping was disabled and this time around I got 2 giveaway winners internationally and I was once again charged $18 each. - Making the total wasted around $60.

When I went to check the giveaway listings, sure enough, International shipping was toggled on - DESPITE ME MAKING SURE IT WAS TURNED OFF WHEN CREATED.

I started recording my screen and testing the system. For some reason, when I make giveaways and the International toggle is turned off, it gets turned on right after its created. I have video proof of this that I sent to WhatNot in hopes they would take responsibility for their negligently glitchy system - but they are refusing to refund or compensate me for something caused by their own system.