I tried to contact a HUMAN BEING but that is near to impossible it seems. lol. So I came to my most trusted resource for info. 

I am the preparer for my grandfather. His permanent residency expired in 2018. I am fortunate enough to now live close enough to them and help them with life which is why it was only brought to his attention last month that it was expired. After assisting him with filing and sending the I-90 two weeks ago, my grandparents finally received a letter today saying his renewal was denied because of no fees sent with the form. I did not understand the fee schedule I suppose because my grandfather certainly isn’t turning 16. So, I assumed there was nothing to pay. If it is that he has to pay the $465/415, that’s not really something they can afford right now. My grandpa stopped working at 70 and both my grandparents are disabled/up the wazoo with medical issues/bills. We have not attempted to refile, but when we do, would they be eligible to do the Fee Waiver? Would our best bet be doing it all online?

To note, I’m not going to make my grandpa feel bad for not updating his stuff. His health has greatly declined in the last decade from all the manual labor he’s invested and crap he’s ingested/digested. I laugh when I tell people he’s been in this country since he was 14 and just never got his citizenship. Hell, they even sent his ass to Vietnam in his youth before he had my dad. Fortunately for me, I was born in this country, my dad was born here, and my mother became a citizen before I was born so I’ve never had to deal with this stuff. 

I-90 for almost 76 year old person