experian account creation impossible and customer service inaccessible

I've been able to freeze my credit now with the two other agencies, but experian refuses to let me sign up on their website. I found a customer service number and called but it's an automated system with no apparent way to break through it and talk to a representative. If I keep requesting to speak to a rep, it simply disconnects my call. It's incredible that businesses that operate like this are permitted to have so much power over our credit. Has anyone succeeded in reaching a rep at experian; if so, please tell me how you did it!