Seeking Advice on Credit Card Dues Issue

Hello everyone,

I hope you're doing well. I'm reaching out for some expert advice regarding a situation we're facing with bank representatives in Pakistan.

My brother, who has recently moved to Canada, has some unpaid credit card dues in Pakistan. Unfortunately, the bank representatives are repeatedly visiting our home and causing a lot of distress to my parents.

I wanted to know:

Are there any official platforms or government bodies where we can register a complaint against the bank representatives for harassment?

How can we legally address this situation to ensure my parents are not troubled further?

Any guidance or shared experiences would be greatly appreciated.

PS. Right now nor me or my parents are in a position to pay due ourselves and I just wanted to know what could be the best possible outcome.

Thank you in advance for your help!