Hello everybody! I want to preface this by saying I’m completely new to this and barely have any idea what I’m talking about. 

A week or two ago, I purchased an ender 5+ off of Facebook marketplace. It came with a sonic pad and I believe the had just replaced the hot nozzle for me as well. Flash forward to the night that I got to the printer, I was trying to get it set up and very quickly found that every time I tried to home the printing bed and the nozzle, , the nozzle would perform its two checks, but then when it comes time to home the print bed, the bed goes down a little bit, the probe deploys down, but the print bed is too far down for it to touch and then I received the error “failed to raise probe.” I will say when I first got it, my roommate adjusted the bed height manually when it was not plugged in however I do not think that’s the source of this issue (if you think otherwise let me know, that’s why I mentioned it). 

After doing a lot of troubleshooting with ChatGPT and the seller, I noticed that the ribbon cable that connects the probe to the main part of the printer is very clearly damaged with some visible scores in the insulation on the wiring, filament on the wiring etc. Specifically the white wire which I know is responsible for sending a signal back-and-forth from the pro to the printer. I have searched high and low for a replacement cord that meets the specs for this printer and I cannot find one. We bought one that had an incorrect printer end connector, so we tried soldering the old connector onto the new wire but that did not work and we are still getting the same issues.

I am attaching pictures of the connector, obviously this needs to be a one or 1.5 m cable because it needs to fit the Ender 5+. If anyone can drop links or just straight up send them to me privately for either the ribbon cable or a while probe set up with the correct cable I would greatly appreciate it. 

Ender 5 Plus probe wire