My Lead (Really Nissan) Let Me Down

So this is more of a vent/rant than anything else.

I own (now slightly reggreting it) a 2020 Leaf SV Plus. I have only owned the car for 18 months. Late July/Early August I got the "Service EV System" error. Luckly it was just the 12V battery. I overpaid for the service (I know I could have saved some money and done it myself, but I just wanted to get back on the road.)

Litterally 3 weeks, to the same day in the same parking garge, while charging the car got the service notification again. This time I know it's the main battery. The car was at 92% charged before the car crapped out on me, so I am going to assume its a few bad cells thats easier to replace than the the whole battery.

Why I am furstrated:

• I took the car in to the shop on the 21st. To this day THEY STILL HAVE NOT LOOKED AT MY CAR!
  • Now, to be fair I was aware that there was another leaf in the shop for the same reason. In a funny moment, the other leaf owner walked over to me to ask about my leaf and come to find out he had the same issue. He recently changed his 12v and a few months later the issue popped up on his car.
• Everytime I call I get different info:
  • Hey there is one car ahead of you, but you're next they will look at it either tomorrow or earlty next week (~25th)
  • Calls on the 28th: Hey Erik, they are still working on the other car. It's labor entensive to drop the battery and we only have one certified EV guy.
• Calls again this past Friday, asking for just an ETA and some communication.
  • Hey Erik, so we still haven't looked into your car....
• I have had the car ONLY for 18 months. I financed the car with only 33k miles on it. The car now has 55K.

  • Worse case scenario they offer me a buyout, but I'm worried that the offer will be too low or not enough to pay off the car so I can move on.

What frustartes me more is the fact that the Service Manager is the one assigned to my car and everytime I leave a message for him he doesn't respond to return my call. I am trying to be patient, but not having a car in Austin is a hastle more than anything else. I was car-less for a year and biked around, and that was fine. But now I have a car note and insurance for a car I can't dive. This is impacting me economically becasue I use my car for ridesharing and I can't make money without the car. I haven't been this broke since being in college.

I know that may will say, "You should see if they have a rental..." I did and they only have three rentals and they are all out and there's a list of people ahead of me. Ironcially I will probably (if they can fix it) get my car back before I get a rental.

I have held back from being a Karen, but I have put in my calendar that if I don't get an update (even if it not good news) by the 19th I am going to email the dealership's GM. I'm patient and understanding that it's labor intensive so I am giving them 4 weeks, but the piss poor communication is infuriating.

Anyways, fellow Leaf users, what do you think I should do or expect?