Aquiss Support is superb

Just wanted to post about my move from Home Telecom/NoOne to Aquiss yesterday. City Fibre subcontractor visited to swap the ONT with one that would support 2500 service, but it wasn’t registered backend properly so internet went down whilst he was there but just left it and said speak to ISP. Contacted Aquiss support as I wasn’t sure whether the service was switched over to them yet or whether it was for them to even help with at this stage. Aquiss got straight on it with City Fibre to find out what was going on and found out the issue. As soon as City Fibre properly registered the ONT, I was contacted by support again to confirm. After router was rebooted, it was all back online. Every time I have sent a query prior to joining Aquiss, there has been a response in minutes, and the same can be said for yesterday. Very impressed so far.

In contrast, Home Telecom have ignored all my emails and when I finally got through to someone on the phone, I was told I needed a call back from another team last Friday to sort a 25th payment for a 25th month for a 24 month contract, still waiting. Glad to be rid of HT and be over with Aquiss who are far more professional.