Solid Install Light with Creami NC301

Hey all,

Hoping maybe someone here has experienced this and can help. I just purchased a brand new Creami NC301 model and it has a solid lit install light no matter what I do.

I've been in contact with Ninja customer service TWICE now. The first time resulted in sending me a new outer bowl lid, the second time resulted in sending me a new blade - both solutions failed.

The main "issue" I notice is that the gray lever on the outer bowl lid is never in the middle of the "Paddle Latch" text like it's supposedly supposed to be. The gray lever sits just to the left of center (I can grab a picture if needed).

I'm not dumb (maybe I am?). This machine is very easy to setup. The blade/paddle only goes in one way. I just cannot for the life of me get this gray lever to line up how it's supposed to and I'm guessing that's why the install light is lit solid.

Has anyone else run into this and if so, what did you do to fix it?