Guest lost her luggage, we saved her meeting

One of our hosts in Nashville had a guest arrive on a midnight flight, but her luggage never did. She messaged in complete panic because an important business meeting was at 9 a.m., and she had nothing to wear, not even toiletries.

Our team jumped into action. We sourced essentials overnight, arranged a clean suit and shoes in the right size, had everything pressed by morning, and even set out a hot breakfast before the meeting.

She later wrote: “Better than a 5-star hotel. I’ve never felt this taken care of while traveling.”

It was all worth it for the five star review, and she already booked another trip just two weeks later.