Need help with a NETGEAR router

My NETGEAR router is broadcasting a 5ghz hidden ssid that changes channels when I do, and causing severe interference. Confirmed it was my router by multiple channel changes and power cycles. It is 100% my router, tried disabling smart connection, renaming ssid, factory reset, changing passwords, and I live in a rural area. NETGEAR tells me my router cannot backhaul, but it 100% is doing something similar to a mesh capable router. However, NETGEAR is trying to tell me it is not possible. It is. I searched the bsid/Mac and it does not come back to a known vendor. NETGEAR keeps lying to me by same 5 different technical support peeps saying it is a feature, not a feature, it’s normal, not normal. Kinda crazy. The fact remains, I honestly don’t know at this point if it is normal or not. The “experts” on my router from official NETGEAR support can not help. They literally lied to me a million times and don’t seem to understand the gravity of not knowing what their router can do. The highest teir support technician I could reach did not even know what backhauling was. I cannot get rid of this. I only have two other smart devices in my home, unplugged both, hidden ssid still there. P.S. I used two separate WiFi analyzer apps on two different devices to confirm. Is ASUS the answer? This is ridiculous.

Posted Sep 11, 2025, 5:03 PM UTC

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