Switch 2 Killswitch Dock Adapter issue

Hey guys, bought the Killswitch, just got it shipped to Australia a few days ago. Was quite excited. Everything seemed to come together,.however for the life of me I cannot get the dock adapter to work. Like other issues I've read it will not sit flush doesn't make any connection and it seems like it only goes on one way. Trying to find anything up to date on it is hard. I've put a ticket in but just wondering if I'm being stupid