Subsequent to my last post, flex seal started showing up in my pump basket filter and I noticed there was a small area that was peeling in the pond. The pond guy immediately advised he would be returning to reapply the liquid rubber (Neopond this time). After returning, transferring the fish to his holding tank, noticing there was a leak in the tank so going out and buying three kiddie pools and re-transferring, he got to work. At this point I had to leave out of state for work for three days. He finished in 36 hours, and advised he’d be returning in 72-96 hours to give the new liner time to cure. 

Fast forward to yesterday. He’s back in town as promised and promptly advises me he will be refunding me $1200 because the liner does not seem well cured. It’s rubbery to the touch in places where it was sloppily and thickly applied. I thanked him for his honesty and approved the transfer of the fish back to the pond. 

24 hours later this shit is peeling off in sloughs and coming out in my pump basket. I no longer feel $1200 is enough. For reference, the entire job was $10k. I think paying for his time and travel to demo the waterfall, and install the Biofalls filter is reasonable, but deduct everything having to do with re-sealing the pond. I feel a 50% refund is reasonable. Wondering what the community thinks? 

Second update: FML