ASOS I hope your pillow is hot at night

I hope people from ASOS reads this . I was once a loyal customer but now I’m out .

1. I wanted to make a return for some items

2. Even though my country was listed in the list of counties that asos ships to , this was not the same for returns ( meaning they don’t recognise my country under the list of returns )

3. I contacted customer service for help and they told me to send it back via postal services to the UK , as they don’t have any courier locally that’s partnered with ASOS . I live in Asia and sending it back via postal would cost a fortune , half of what they owe me in the refund . And the couriers around me does not provide shipping to the UK as well . Meaning how on earth am I supposed to make a return ?? They did told me though that they could help me if ASOS files a return with them but ASOS says they don’t do such things .

4. I contacted customer service another time and before I could request to connect me to higher management because there’s some bullcrap in their policy , this dude literally said he did all he can for me and close the chat on me .

First time in my life I’ve had customer service shut me out . I’ve heard tons of complaints about ASOS and I should’ve never supported them . Literally mind blown by such services .

Sorry for the rant but it ain’t worth buying their marked up products if they’re gonna fish and then abandon their customers like this . Srsly disappoints especially after recommending friends to try them out.