Sandals Dunn Falls Scam

So we stayed at the Sandals in the Bahamas twice and absolutely loved it. So we booked a third one at the Dunn Falls in Jamaica. We booked it two years ago while we were in the Bahamas. We booked a category room that came with a living room and a butler. My husband called many months in advance to see if it would be an issue to just switch our dates by a week or so so we could travel with family on a cruise. He was told it was no problem… Our room might be one floor down from where we were booked.

He called the day before we left because we hadn't heard from the Butler . He was informed that we no longer have Butler service. For whatever reason, although we were told it was not a problem, they downgraded our room with no refund.

At the airport, we had to wait 30 minutes or more… They tried to stick us on a bus when we paid roughly $500 for pruvate round-trip transfers. It was frustrating to watch him search his emails to prove that we paid for it… Which we did. They didn't even have our name on the list.

When we got to the hotel, they tried to stick us in a room. That was a shit room… They should've called it a "tile view" or air conditioning view instead of an ocean view room. We sat on the balcony waiting for them to figure out where to put us… But they did put us in a much better room, but it's not what we paid for. We paid for a room that had a living room and we are in a room without one… visited guest services twice, and there is no refund offered. It appears that may be so because the rates have increased blah blah blah. Not cool that the representative he talked to recorded notes that he called to change room categories… That doesn't even make sense that we would downgrade our room and not expect a refund… That's not what we did. He changed the dates and told nothing would happen except we might be a floor lower

We are still here and not happy. There's not much going on… The lobby was full of people loading on a bus to go to their sister hotel for entertainment tonight. This place sucks and we will never do a Sandals vacation again. We expected more for a $10,000 vacation.