Not responding on email

Hi. Has anyone else had trouble getting in touch with the Foxy Shazam online store? I had pre-ordered the album Animality Opera (LP) and received an email saying that the shipment was sent on July 17. Normally it takes about a month for me to receive packages from the US. I live in Norway. I emailed them on August 20 saying I hadn’t received the package, and since then I’ve sent two more emails. I’ve ordered from them before and usually got a reply when there was an issue, but this time I haven’t received any response.