How long will artificial intelligence companies like PixVerse, Hailuo, and Kling AI continue to act negligently toward Brazilian users, fail to comply with the LGPD, and not provide transparency regarding the processing of personal data?

I am Brazilian and, like many others, I have used personal photo editing platforms such as PixVerse, Hailuo, and Kling AI. However, I have been facing serious problems related to the lack of transparency and respect for data protection laws.

PixVerse simply does not respond to emails; when it does, the answers are vague, pasting links to the terms of use that put their own rules above the law. Worse, the terms of use are in an inaccessible place, especially on PixVerse, hidden inside a FAQ file. Both are Asian platforms, yet they don’t even comply with their own countries’ data protection laws.

Kling AI does reply, but in a superficial way, without addressing users’ requests. Hailuo rarely responds, and when it does, it also solves nothing. Several times I sent a revocation of consent, and they did nothing. I requested a deletion report of my personal data and a written guarantee that it would not be used for anything wrong or illegal, and they simply ignored it.

These platforms use abusive terms of use that strip users of any control over their own files. Moreover, they do not respect legal deadlines: I gave them 15 days to respond regarding my personal data, but none replied in a concrete way. This constitutes a violation of the LGPD.

With email screenshots proving their negligence, I filed a complaint with the ANPD and left warnings on the Play Store, because this is not just an isolated problem: millions of users, in Brazil and worldwide, are being affected. These platforms want to profit from the Brazilian market but refuse to respect our privacy laws.

Another serious issue is that they do not disclose who their partners and affiliates are. When a company hides such basic information, the suspicion of misuse of data becomes inevitable. How are we supposed to know where our data is being sent?

This is a warning to everyone: if they are hiding something, it is because there is something to fear. We must demand answers and insist on transparency. This needs to be reported.