I have been sent to collections eventhough my Explanation of Benefits says that I don’t owe them money.

I have repeatedly reached out to the billing department and they have said that it will take 2-3 weeks to process but haven’t done so until now. I even sent my EOB by email. Apparently they won’t receive it for 2-3 weeks. If I tech out to them after 2-3 weeks, they say they did not receive it. Location: Hackensack, NJ.