Is Dreame (and mova) actually a good brand?

I see a lot of complaints about Ecovacs and suggestions to stay away due to lack of durability and bad customer service. I've had two roombas and both didn't go great. I see a lot of good about Roborock. What about Dreame/mova? Is this a good brand for reliability, carpet performance, and customer service? I've never heard of them until I got into searching for one. Thanks