Reinstate closed account

Hey AWS Support,

We have a case of a member account getting closed 2 days ago and we filed a ticket under Account, Account reinstatement category under General Question severity (account only has Basic support) under our root account to reinstate the closed member account.

It has been almost 48 hours and no one has picked up the ticket yet. It is worthy to note that said account has been closed inadvertently and there are no billing delinquencies and we want the account to be reinstated, along with it's resources. Is there anyone here that can assist us?

Here's the ticket Case ID 175948592700940

Thank you.