Jan guys

At this moment, it feels like the result will never come or it will take more than a year. I applied on Jan 25, raised webform several times, contacted MP twice as usual the same reply "Criminality is passed, Eligibility review haven’t started yet". It will be 9 months on 25th October. I know a friend who got it after 13 month. Things feels scary and devastating. My serial is 3118. How many January guys out there with the same situation?