The vertuo next is total garbage

Purchased in summer and nothing but issues, the same red light error over and over again. Contacted customer service multiple times asking for a replacement device and they always say “a supervisor will call you” and they never do.

Looking at this sub, this seems common. What have folks gotten alternatively?

Also, of course most recently it happened on a Monday morning when I don’t have time to deal with a reboot and water run through 😭