Horrible Onboarding Experience at ResultsCX. Unprofessional, Unhelpful, and I’m Done

Hi everyone, I wanted to share my recent experience with ResultsCX because it has been one of the most frustrating and unprofessional onboarding processes I’ve ever been through.

I was hired for a remote call center position and was excited to start; until everything fell apart. From the beginning, communication from their onboarding team was unclear, delayed, and extremely unhelpful. I had questions, ran into equipment issues (specifically a broken VGA cable and needing to purchase my own Ethernet cable due to my setup), and instead of receiving support, I was basically ignored.

The quality of the equipment they sent was extremely poor. There was no clear backup plan, no consistent responses, and honestly, no accountability from anyone I reached out to. I missed both of my orientation dates because no one followed up or offered help, despite my efforts to communicate and troubleshoot things on my own.

I’m now at a point where I’ve decided to resign. If this is how they treat new hires before day one, I can only imagine how things are managed once you’re actually working there. Horrible experience. Horrible communication. Zero support. Never again.

TL;DR:

Got hired at ResultsCX, received broken equipment, had to fix things myself, missed orientation due to complete lack of support, and ultimately decided to quit. Extremely unprofessional onboarding experience.