Never ordering from Rough Trade Again
I ordered an album, it showed IN STOCK.
They never told me it was out of stock.
They never told me they would send me a different color than the one I ordered.
They never refunded me for the order.
They took over a month to respond to my request.
They use automated AI for replies.
Their phone rings on repeat without an answer to the "warehouse".
When they finally respond, they give me two options.
- You can keep the record.
or - You can keep the record.
Welcome to the future of customer service with AI.
Posted Oct 6, 2025, 7:10 PM UTC
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