I physically cannot type in Xbox

Starting recently, I noticed that whenever I would type something in text chat in game, nothing would show up. The auto capitalization would go away so it registered I pressed something, but the text bar never filled up. Turns out it’s a problem with the Xbox itself and I have no idea how to fix it. It’s not just being muted in a game, it’s any text at all does this. Always shows 0/500 no matter how much I type with on screen keyboard or with a plug in keyboard.