Explore Air 2 Problem NEED HELP!

I have an Explore Air 2 I’ve had for a while now, i absolutely LOVE it and use it nearly daily for the past couple years for vinyl stickers and shirt making. today unfortunately i went to start cutting with my machine, loaded the materials and got on my app on my phone to start the cutting process.. i noticed on my phone it said no materials were loaded and it wouldn’t allow me to start the cut. so i restarted both my app and my machine and checked for any app updates on my phone there was none. went to try it again and the lights of loading and the go button don’t light up… as of right now i dont know what to do with it and was wondering if anyone has had the same problem and how they went about fixing it?