Westside showroom Padur - unwarranted charges

Has anyone else had a similar experience with this Westside branch?

I used to consider Westside a reliable brand with good-quality clothing. But lately, their offline stores seem to have declined, maybe because they have opened so many new branches.

Here’s what happened at this particular showroom:

The staff didn’t provide a printed bill and said it would be sent online, I never received it.

He mentioned I would received a ₹250 discount and could pick any perfume for that amount.

When I got home, I felt the item I purchased wasn’t worth it, so I decided to return it and pick something else. During the return, the staff issued a credit voucher that was almost ₹300 less than what I had paid.

I still hadn’t received the bill, so I asked about the difference. The staff casually said it “could be GST.” I insisted on a copy, and when I finally checked, I saw they had added renewal and perfume charges, which I had never asked for.

Then the same guy who made the original bill came over and said, “I will adjust the difference, you can pick anything for the total amount you paid.” I did that, but then he suddenly said I still needed to pay ₹899! 😂

When I showed him the calculations, he said, I didn’t owe anything extra.

Seriously, are they scamming customers now? This time, at least, I finally received the bill online.